Jiffy Lube Customer Satisfaction Survey

* = required information

Jiffy Lube Location 143 S. West End Blvd. Quakertown, PA

 

1. How would you describe the overall service you received during your Jiffy Lube visit?

Excellent	Very Good	Good	Poor	Unacceptable

Yes	No	Don't Recall

Yes	No	Don't Recall

4. Were you provided with specific manufacturer recommendations regarding
the maintenance needs of your vehicle?

Yes	No	Don't Recall

5. Did you find this information helpful and informative?

Yes	No	No information given

6. Were you given an estimate for the services you authorized?

Yes	No	Don't Recall

7. Was this estimate accurate?

Yes	No	No Estimate Given

8. Were you told how long it would take for your car to be serviced?

Yes	No	Don't Recall

9. How would you rate the speed at which your vehicle was serviced?

Excellent	Very Good	Good	Poor	Unacceptable

10. How would you rate the training level of the employees?

Excellent	Very Good	Good	Poor	Unacceptable

11. Were the Jiffy Lube employees polite and respectful?

Excellent	Very Good	Good	Poor	Unacceptable

12. When your service was complete, did an employee open the car door for you?

Yes	No	Don't Recall

13. Did a Jiffy Lube employee thank you for choosing Jiffy Lube?

Yes	No	Don't Recall

14. Why did you last visit Jiffy Lube?
Due for an oil change
Window sticker
Reminder card
Overdue for an oil change
Other

15. Would you recommend Jiffy Lube to a friend?

Yes	No	Not Sure

Why or why not?

16. When will you return for your next oil change?
Months or Miles (if you plan to return in 3,000 miles, put 3000, in 4,000 miles, put 4000, etc.)

17. How did you hear about our store?
Coupon in mail, drive by always use Jiffy Lube
radio (what station) , television, internet, referral.

Additional Information (Include your name for our coupon.) * = required information

* Name
* Email Address
Phone Number
Mailing Address
City
State
Zip
Date of Service